The Charis Group LLC
https://thecharisgroup.wpengine.com/wp-content/uploads/2020/08/JB-Square-200x200-1.png
https://www.thecharisgroupllc.com
https://www.thecharisgroupllc.com
true
Industrial Inside Sales Customer Service REMOTE
Posted: 10/14/2024
2024-10-14
2025-01-04
Job Number: 1768
Job Description
REMOTE - Inside Sales and Customer Service Specialist - North America location - work from home
This position could very well lead into management of Inside Sales / Customer Service teams.
RESPONSIBILITIES:
You will be working with the North American sales team, this role will support the following activities:
For more information please contact Nancy Sheaffer, office number 804-784-0987 or email Nancy at nancys@thecharisgroupllc.Com
This position could very well lead into management of Inside Sales / Customer Service teams.
RESPONSIBILITIES:
You will be working with the North American sales team, this role will support the following activities:
- Process incoming orders in a timely manner, checking details, communicating with customers as and when required, and advise of any potential technical or delivery issues.
- Maintain communication with key personnel regarding inventory/par levels of product in US fulfillment center and corporate headquarters, keeping the team informed.
- Receive, process, provide follow up with all ‘Troubleshooting’forms that come in through web request form.
- Provide excellent customer service by acting as a liaison, providing product and service information, answering key questions and resolving emerging problems through active listening.
- Assists with sales enquiries, identifying communication for North America, following up as per protocol.
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls/ emails/mailings and securing appointments for product demonstrations.
- Through the Microsoft Dynamics CRM database:
- Lead generation: reviewing, researching and identifying potential customers, identifying key players and building relationships to generate interest.
- Review/assign all leads to appropriate sales team member in a timely manner.
- Work with distributors: lead generation and set up.
- Work with end user customers as needed.
- Continual and ongoing review of leads/information.
- Work independently along with sales and marketing teams to build pipeline: sales, marketing, etc.
- Work with the head office team corporate headquarters.
- Participate in training sessions with sales and marketing teams and customers, as needed, to enhance knowledge base and the sales process as required.
- Have a working technical knowledge of clients technology and products and personal protection equipment across all industries and segments.
- Minimum two years prior experience in a customer service-related field
- Intermediate skills with Excel using spreadsheets, formulas, pivot tables, V lookups
- Experience with CRM software, Microsoft Dynamics is
- Experience with ERP software, Epicor is
- Excellent written and verbal communication skills
- Ability to work autonomously and as part of a team
- Minimum two years prior experience in a customer service-related field
- Intermediate skills with Excel using spreadsheets, formulas, pivot tables, V lookups etc.
- Experience with CRM software, Microsoft Dynamics is preferred.
- Experience with ERP software, Epicor is preferred.
- Excellent written and verbal communication skills.
- Ability to work autonomously and as part of a team.
- Excellent organizational and time management skills.
For more information please contact Nancy Sheaffer, office number 804-784-0987 or email Nancy at nancys@thecharisgroupllc.Com